Toll Free 1-800-343-3166
Toll Free 1-800-343-3166

General Information | All You Need to Know!

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ARTWORK - All orders should be accompanied by sharp, color or black and white, vector artwork. We suggest that you leave layout and type style to the discretion of our art team, but please note if a specific font is preferred. Additional charges may apply for special need projects.

COLOR - Please check with your customer service specialist to obtain information about available colors and whether or not added costs may apply.

PRODUCTION TIME - Please allow a minimum of 5 business days from art approval to process and ship your order. We appreciate additional lead time whenever possible to allow our team to manufacture all orders on an as needed basis.

RUSH ORDERS - Our Rush promo products (indicated by the Rush icon) ship within 48 hours, after art approval, at no additional charge. Orders received after noon EST will be processed the next business day. Contact Customer Service via phone 1-800-343-3166, email or Live Chat with your rush request. Nothing is impossible!

SHIPPING & HANDLING - Orders are shipped UPS/FedEx prepaid with shipping charges added to the invoice. All orders F.O.B., Hollywood, Florida, FOB Miami, FOB New Kensington PA, FOB Charlotte NC, FOB Greenville SC.  A $10 handling charge will apply for all orders shipped via third party.

DROP SHIPMENTS - We can drop ship direct to multiple locations. Preprinted labels suitable for mailing may be requested and an extra charge of $10 per package will apply.

ENCLOSURES - Please consult with your customer service representative for specifics.

RETURNS - Logoed/personalized promotional products cannot be returned.

CANCELLATIONS - You have until the end of the business day on the day your order is placed (5:00 pm EST) to cancel your order for a full refund. Orders cannot be cancelled once proofs have been sent for approval unless prior authorization is received.

CUSTOM ORDERS -Once a custom order has been accepted it cannot be cancelled. Custom orders are made to your specific requirements and cannot be returned. Please contact customer service at (800) 343-3166 within 3 days of receiving damaged or defective product for credit and replacement options.

DAMAGES -Claims for breakage must be made with the carrier within 3 days upon receipt of shipment. In the event of breakage, be sure to save all cartons and packaging for inspection. Title to goods passes to buyer at F.O.B. point.

SAMPLES - Random samples will be billed at item cost plus shipping and must be returned within 30 days. We will credit your invoice less freight when received in good condition.

OUT OF CATALOG SOURCING - Our online catalog is only a small sampling of our capabilities. is pleased to utilize our worldwide buying network to assist you in creating the perfect promotional product or premium gift. Contact your project manager for more information.

TRADEMARKS - Liability for correct use of a trademark rests with the customer. We reserve the right to photograph or show as samples, items produced by us without any liability on our part as to trademark or artwork rights. Most of the logos shown in this catalog are from our customers and used for display purposes only. Endorsement of any products should not be implied in any case. All photographs are the sole property of Any use without prior written consent is strictly prohibited.

TERMS OF SALE - All orders must be paid in full upon inception of order. We accept all major credit cards. Alternate forms of payment are accepted. Please call our finance manager to discuss. No items will be shipped till full payment is received.

PRICING - Prices and products offered through our website are subject to change without notice.

TERMS & CONDITIONS - The approval process is the most crucial step in any personalization business. Customer must carefully approve all layout, sizing and spelling. Once customer approves artwork liability shifts to customer who agrees not to hold responsible for changes not requested prior to final approval. makes its best effort at all times to get artwork correct for customer and guarantees to artwork exactly as customer approves (see Perfect Art Promise).  By placing an order with for any product in this website, customer agrees to all terms and conditions.